We know how important it is to get your items on time. Thus, all orders will be shipped within 3-5 business days (often they’ll be shipped within 1-2 business days). If you have any questions or concerns, please email us at firstname.lastname@example.org.
Refunds: All cosmetic items that are applied to the eyes, face, and lips, are final sale and cannot be refunded due to sanitary reasons.
Exchanges: If you have any questions or concerns, or have been provided the incorrect item, please email us at email@example.com.
Please provide pictures in the email regarding the product(s) you are looking to exchange. We will review each exchange request. If approved, your item(s) will be exchanged/replaced within 1-3 business days. Customers will be responsible for shipping for any exchanged items.
Please email us (the email must include pictures for consideration) if there is anything wrong with your order (damaged items, missing items associated with an order, or if you received the wrong items in the order) within 2 days of the date the item(s) were delivered. Any claims after 2 days of the package delivery date will not be accepted, so we urge you to email within 2 days of delivery.
Please be advised we are not responsible for lost or stolen packages post-delivery.